Privacy Policy
Last updated: February 2026
1. Introduction
Vytecrow ("we", "us", "our") is a tourism service provider registered in Sri Lanka. We are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.
2. Information We Collect
We collect the following personal information when you use our website or contact us:
- Full name
- Email address
- Mobile / phone number
- Location / country
This information is collected through our contact forms, tour inquiry forms, shuttle booking forms, and luxury tour inquiry forms on the website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide tour quotations
- To process and manage your bookings
- To communicate with you about your travel plans
- To send booking confirmations and travel details
- To improve our services and website experience
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our tour guides and drivers to facilitate your booked services
- With accommodation providers when arranging your stay
- When required by law or to comply with legal obligations in Sri Lanka
5. Data Storage & Security
Your personal data is stored securely on our servers. We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Booking-related data is retained for a reasonable period after your tour for record-keeping and potential follow-up purposes.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for us to contact you
To exercise any of these rights, please contact us at info@vytecrow.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services require guardian confirmation for customers under the age of 15. We do not knowingly collect personal information from children under 15 without parental or guardian consent.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy, please contact us at info@vytecrow.com